Northwest Missouri Industries, Inc.
ADA Complaint Procedures
If you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
How do you file a complaint?
You can call us, download and use our ADA complaint form at nwmoindustry.com, or request a copy of the form by writing or phoning:
NW Missouri Industries, Inc.
18671 Industrial Road
P.O. Box 28
Rock Port, Missouri
Call 1.660.744.2758
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address and telephone number. (See Question 1 of the complaint form.)
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
- The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)
Please submit your complaint form to address listed below:
Director: Cindy Sons
Facility: Northwest Missouri Industries
18671 Industrial Rd Rock Port, MO 64482
Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another format, such as braille or large print, we can assist you. Please contact us at 1.660.744.2758 or nwmia@rpt.coop.
How will your complaint be handled?
investigates complaints received no more than 180 days after the alleged incident. Northwest Missouri Industries will process complaints that are complete. Once a completed complaint is received, Northwest Missouri Industries will review it to determine if (your agency’s name) has jurisdiction.
Northwest Missouri Industries will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, Northwest Missouri Industries may contact you. Unless a longer period is specified by Northwest Missouri Industries, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, Northwest Missouri Industries may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, Northwest Missouri Industries will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with Northwest Missouri Industries, you may request reconsideration by submitting a request in writing to the director (or the appropriate title) within seven (7) days after the date of Northwest Missouri Industries letter, stating with specificity the basis for the reconsideration. The director (or the appropriate title) will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the director (or the appropriate title) will issue a determination letter to the complainant upon completion of the reconsideration review.
Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit Administration.
Missouri Department of Transportation
External Civil Rights Division
Title VI Coordinator
1617 Missouri Blvd.
P.O. Box 270
Jefferson City, MO 65102-0270
www.modot.org
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590